Support

Most questions are answered instantly below. Tap yours.

Every order follows this timeline:
  • Day 0: order confirmation email (check spam too).
  • Days 1-5: we process and pack your order.
  • By day 5: your tracking number arrives by email.
  • Delivery: US 10-14 business days after shipping. UK and Europe usually 8-14.

Inside these windows? Your order is on schedule and nothing is wrong. Still worried after that? Use the form below.

This is normal. Tracking often pauses for 3-7 days while your package transfers between carriers or clears customs, then updates all at once. Your package is still moving.

No movement for more than 10 days? Send us your order number below and we'll check on it.

No problem. Fill out the form below with as much detail as you can and we'll take a look.

Pick a topic so we can route your message.

It's in your confirmation email. Can't find it? Type the full name you ordered under.

We need this to find your order.

Our reply goes to this email. Use the same one you checked out with.

Enter the email you used at checkout.

Write a quick note so we know how to help.

A real person reads every message. Replies go to the email you enter above, within 1-3 business days.